The alarm rang, 2013
The alerts worked. Nobody answered them.
- What it cost
- Target's chief executive resigned in 2014.
- The lesson
- The alarm worked. Nobody was set up to answer it. Alerts only help if someone owns the response.
Read the full story and sources
In late 2013 attackers installed card-stealing software on Target's payment systems. A security tool from FireEye spotted the malware and raised alerts, which were passed on to Target's security staff in the US. The alerts weren't acted on, and the attackers kept going, taking about 40 million payment card numbers and personal details of up to 70 million customers.
Target's chief executive resigned in 2014. The company later reached an $18.5 million settlement with US states and reported breach-related costs of around $200 million.
Sources: US Senate Commerce Committee report (2014), Bloomberg Businessweek, Target filings.